10 Year guarantee

From the moment your Penicuik products are installed, you are covered by our guarantee, and in the unlikely event of a fault developing we will repair or replace any Penicuik product free of charge.

The Penicuik service promise

Our service promise means we provide a service that is the envy of our competitors. Simply put, we aim to make the entire process as stress-free as possible for our customers.

Survey
  • A designer will visit you to establish what you require to create the look you’re after.
  • If you decide to buy from Penicuik an expert surveyor will carry out a detailed survey and prepare an individual report.
  • You will be given plenty of opportunity to ask any questions you may have throughout the preparatory process.
  • Once you have approved the designs and agreed to the surveyor’s report, your exact specifications are sent to our factory for production to start – and installation can commence on a date agreeable to you.
Quality
  • We use the most sophisticated techniques to create precision products of distinction.
  • State-of-the-art technology ensures security, beauty and precision.
  • Through years of continual dedication we have developed our products to set new standards in design without compromising technical excellence.
Installation
  • Our expertly-trained Master Installers will carry out the work with the minimum of inconvenience, observing the latest health and safety regulations.
  • The only difference we’ll make is the one you asked for – we won’t leave you with debris, mess or half-finished work.
  • We offer an optional comprehensive insurance-backed 10-year guarantee on product, installation, sealed units and hardware.
We pride ourselves on our fantastic customer feedback – See what our customers say

Mrs Gregor

Edinburgh

"I’m writing to thank you for the work to replace my windows. The team worked very well together, Graham and John. They carried the work out proficiently and..."