10 Year guarantee

From the moment your Penicuik products are installed, you are covered by our guarantee, and in the unlikely event of a fault developing we will repair or replace any Penicuik product free of charge.

The Penicuik service promise

Our service promise means we provide a service that is the envy of our competitors. Simply put, we aim to make the entire process as stress-free as possible for our customers.

  • A designer will visit you to establish what you require to create the look you’re after.
  • If you decide to buy from Penicuik an expert surveyor will carry out a detailed survey and prepare an individual report.
  • You will be given plenty of opportunity to ask any questions you may have throughout the preparatory process.
  • Once you have approved the designs and agreed to the surveyor’s report, your exact specifications are sent to our factory for production to start – and installation can commence on a date agreeable to you.
  • We use the most sophisticated techniques to create precision products of distinction.
  • State-of-the-art technology ensures security, beauty and precision.
  • Through years of continual dedication we have developed our products to set new standards in design without compromising technical excellence.
  • Our expertly-trained Master Installers will carry out the work with the minimum of inconvenience, observing the latest health and safety regulations.
  • The only difference we’ll make is the one you asked for – we won’t leave you with debris, mess or half-finished work.
  • We offer an optional comprehensive insurance-backed 10-year guarantee on product, installation, sealed units and hardware.

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