Are your energy bills correct?
Good afternoon everyone – it’s Kenny here! Today I wanted to talk to you about energy bills, and just how inaccurate they can be for consumers. A recent investigation by This is Money found that millions of households are regularly paying the incorrect amount for their gas and electricity.
The widespread use of estimated meter readings by energy providers has resulted in inaccurate billing, with customers either facing unexpected bills, being left in debt, or more commonly, in credit to their supplier.
Millions of customers are in credit, with this surplus cash being left behind when customers moved, switched supplier or closed old accounts.
The Big Six suppliers – British Gas, EDF Energy, Scottish Power, E.On, npower, and SSE – agreed to take part in a campaign called ‘My Energy Credit’, in order to reunite three million customers owed an average of £50 with their money.
Co-operative Energy, one of a number of ‘challenger suppliers’ taking business from the Big Six energy firms, is the latest supplier to be plagued by problems following a computer systems upgrade. This resulted in bills being sent out late, leaving many customers with a catch-up bill or a steep rise in direct debit payments.
Jeremy Cryer, energy spokesman for comparison website Gocompare, commented: “It’s all too easy to go along with estimated bills for gas and electricity, but at some point an underestimate is going to catch up with you.
“Recent studies indicate that as many as one in three households have found themselves unexpectedly in debt to their supplier because their estimated meter reading was less than it should have been.”
Many customers are unaware that they can check their own meters and provide actual readings to their suppliers. Accurate bills come only from up-to-date readings that are increasingly supplied by customers, so I’d strongly urge you to check your meters for accurate usage levels!
Love, Kenny x
Source – This is Money